Click below to view some frequently asked questions

When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.

We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.

Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 2pm EST. The delivery rates vary for pre-9.00 am, 10.00 am and 12.00 noon respectively and the Customer Care Team will advise you accordingly.

Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.

Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible.

If you wish to change or cancel an order that has not yet been dispatched contact our Customer Care Team at 1-855-235-1870 any time between 8.00 am and 6.00 pm Monday to Friday EST, excluding public holidays.

Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution.

Please report any delivery, quantity or quality discrepancies to ducks.ca@staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.