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Due to the impacts of Hurricane Ian, there may be additional disruption and delay in the processing and delivery of your order.
Orders may require longer lead times due to domestic and global supply chain issues.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call Customer Service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Shipment of decorated orders to the customer may also take longer
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with Customer Service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
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All US residents who would like to place an order, please contact 1-855-235-1870 or email us at ducks.ca@staples.com

Click below to view some frequently asked questions

How do I know if my order has been received? +

When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.

How and when is the stock delivered? +

We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.

What if I need an item delivered for a certain date? +

Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 2pm EST. The delivery rates vary for pre-9.00 am, 10.00 am and 12.00 noon respectively and the Customer Care Team will advise you accordingly.

Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.

Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible.

Change or Cancel an order? +

If you wish to change or cancel an order that has not yet been dispatched contact our Customer Care Team at 1-855-235-1870 any time between 8.00 am and 6.00 pm Monday to Friday EST, excluding public holidays.

Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution.

What should I do if an item is received damaged or broken in transit? +

Please report any delivery, quantity or quality discrepancies to ducks.ca@staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.