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Due to the impacts of Hurricane Ian, there may be additional disruption and delay in the processing and delivery of your order.
Orders may require longer lead times due to domestic and global supply chain issues.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call Customer Service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Shipment of decorated orders to the customer may also take longer
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with Customer Service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
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All US residents who would like to place an order, please contact 1-855-235-1870 or email us at ducks.ca@staples.com

Contact Us

1-855-235-1870

ducks.ca@staples.com


If you prefer, you may order by phone Monday through Friday during business hours. To call our Customer Care Centre, please dial 1-855-235-1870.


Our normal business hours are 8:00 a.m. to 6:00 p.m. Monday to Friday EST. After hours, our voicemail system will allow you to leave a message and one of our Customer Care Representatives will be in touch the following business day.


We have made every effort to make your shopping experience easy. If you encounter any difficulty using these pages or if you have questions about your order, contact us at: ducks.ca@staples.com.


Or you can call and speak directly to a Customer Care Representative at 1-855-235-1870.


Rush Orders

Call by 3:00 p.m. EST, and we will ensure your product is shipped the same day - via the UPS Expedited Service of your choice.


Order Status

At any time, you may check on your order status online. You may also contact a Customer Care Representative by calling 1-855-235-1870.