Certain products sold on shop.ducks.ca, includingYETI® co-branded merchandise, are subject to brand licensing, trademark, and territorial distribution restrictions.

As a result,YETI® co-branded items may only be shipped to Canadian addresses.

We are unable to ship these items internationally, including to the United States.Any orders placed for YETI® co-branded products with a shipping address outside of Canada will be cancelled and refunded.

We appreciate your understanding and apologize for any inconvenience this may cause.

When your order has been placed successfully, an Order Confirmation will be generated and a copy will be emailed immediately.

We aim to have your order shipped within 24-48 hours. A shipping confirmation will be generated and emailed once tracking is available.

Please contact our Customer Support Team with any special instructions as soon as your order has been placed.

If you wish to change or cancel an order contact our Customer Support Team between 7:30am and 4:00pm Monday to Friday CST.

Please report any damages or discrepancies to Customer Support Team within 5 working days of delivery.

If you require assistance initiating a return, contact our Customer Support Team.

We ask that items be returned in its original packaging with the tags still affixed within 5 business days of receiving your order. Simply email stores@shippam.com or call 1-800-733-7788 in advance of shipping your merchandise back, you will be issued a return authorization number to accompany your return. Please ensure this is clearly marked on the outside of the return. All returns and exchanges should be sent to:

Shippam & Associates

865 King Edward Street

Winnipeg MB R3H 0P8

Attention: DUC returns